Privacy Policy

Privacy Policy for Margaréta Panzió (Büki és Társa Bt.)

This Privacy Policy outlines how Margaréta Panzió ("we," "us," or "our"), operated by Büki és Társa Bt., collects, uses, processes, and protects your personal data when you visit our website (https://www.margaretapanziobudakeszi.hu), make a reservation, or stay at our guesthouse.

We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and Hungarian data protection laws, including Act CXII of 2011 on Informational Self-Determination and Freedom of Information.

1. Data Controller

The company responsible for the processing of your personal data is:

• Name of the business: Büki és Társa Bt.
• Address: 2092 Budakeszi, Fenyő utca 15.
• Phone number: +36-23-451-922
• Email address: [email protected]
• Tax number: 24470421-2-13
• Managing director: Kurucz Erzsébet

2. What Personal Data We Collect and Why

We collect different types of personal data for various purposes to provide and improve our services to you.

2.1. Website Visit

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, and operating system. This data is collected through cookies and similar technologies to ensure the functionality and security of our website. You can manage your cookie preferences through your browser settings.

2.2. Inquiries and Bookings

When you make an inquiry or a reservation through our website, email, or phone, we collect the following personal data to process your request and enter into a contractual agreement:

• Full name
• Email address
• Phone number
• Billing address
• Details of your reservation (e.g., dates of stay, number of guests)

The legal basis for processing this data is the necessity to take steps at your request prior to entering into a contract and the performance of a contract.

2.3. Guest Registration (Check-in)

In compliance with Hungarian law (specifically Act CLVI of 2016 on the State's Role in the Development of Tourism Regions and Government Decree 235/2019), all guests using accommodation services in Hungary are required to have their personal data recorded and transmitted to the Guest Information Closed Database (VIZA - Vendég Információs Zárt Adatbázis).

For this purpose, upon check-in, we are legally obligated to collect the following data from all guests by scanning a valid identification document (ID card, passport, or driver's license for EU citizens):

• First name and last name
• First name and last name at birth
• Place of birth
• Date of birth
• Gender
• Citizenship
• Mother's first name and last name at birth
• Identification data from the identity card or travel document
• For third-country nationals, the visa or residence permit number, and the date and place of entry.

The legal basis for processing this data is compliance with a legal obligation. Please note that if you do not provide this data, we are legally required to refuse accommodation services.

3. Data Processing and Transfer

Your personal data is processed by authorized personnel of Büki és Társa Bt. We do not sell or rent your personal data to third parties.

We are legally required to transfer the data collected during guest registration to the Guest Information Closed Database (VIZA) operated by the Hungarian Tourism Agency (Magyar Turisztikai Ügynökség).

We may also share your data with third-party service providers who assist us in our business operations, such as payment processors or IT support, under strict data processing agreements.

4. Data Retention Period

We will retain your personal data only for as long as is necessary for the purposes for which it was collected and to comply with our legal obligations.

• Data related to inquiries and bookings that do not result in a stay will be deleted after a reasonable period.
• Data on invoices and other accounting documents will be retained for at least 8 years as required by Hungarian accounting laws.
• Personal data recorded for the VIZA system will be retained by the system as stipulated by law.

5. Your Data Protection Rights

Under the GDPR and Hungarian law, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):

• Name: Nemzeti Adatvédelmi és Információszabadság Hatóság
• Address: 1055 Budapest, Falk Miksa utca 9-11.
• Postal Address: 1363 Budapest, Pf.: 9.
• Phone: +36-1-391-1400
• Email: [email protected]
• Website: https://www.naih.hu